Try the following actions to resolve the issue. If the issue persists, proceed to the next troubleshooting step.

Remove the headset, and then test the audio functions. If the issue occurs only when using the headset, the issue might be with the headset and not the BlackBerry smartphone. In this case, contact the headset manufacturer for further technical support. Inspect the earpiece jack. You can switch between modes (Speaker/Handset/headphones). The MAYBE is because if the jack is broken, it may still not work. Free in BBworld is Blackberry Virtual Expert and it can run speaker/headphone, etc tests. 03-05-14 10:27 AM. Other features include advanced email, GPS navigation, Wi-Fi, 3.5mm headphone jack, microSD memory card slot, and a multi-format music player This is a smartphone with global roaming capabilities (GSM 850/900/1800/1900 - WCDMA 850/1900/2100) This device has been extensively tested, is functionally certified, and ready for activation.

Try to duplicate the issue

Validate that you understand the symptoms being experienced. For example, make a phone call and change volume and audio settings to make sure the headset is functioning. Use the audio keys on the side of the BlackBerry smartphone to raise and lower the volume.

Test the headset

Remove the headset, and then test the audio functions. If the issue occurs only when using the headset, the issue might be with the headset and not the BlackBerry smartphone. In this case, contact the headset manufacturer for further technical support.

Inspect the earpiece jack

Check to see whether an earbud or stereo headset has been used with the BlackBerry smartphone. A part may have become dislodged in the earpiece jack, causing the audio problem.

Check audio settings

Check the volume settings and adjust as necessary.

You can also increase the default volume for calls. The higher the volume percentage, the louder the volume. To change the default volume for calls, complete the following steps:

For BlackBerry Device Software 4.5 to 5.0

1. In the phone application, press the Menu key.
2. Click Options.
3. Click General Options.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.

For BlackBerry Device Software 6.0

1. In the phone application, press the Menu key.
2. Click Options.
3. Click In-call Settings.
4. Change the Default Call Volume field.
5. Press the Menu key.
6. Click Save.

Improve sound quality for all calls

Note: You cannot change sound quality when you are using a Bluetooth ® enabled headset.
To improve sound quality, complete the following steps:

1. In the phone application, press the Menu key.
2. Click Options.
3. Click Enhanced Audio.
4. Change the Phone Call Audio or Headset Call Audio fields.
5. Press the Menu key.
6. Click Save.

Check the signal strength

You might experience issues with voice quality if you have low or intermittent signal strength. The signal strength of a BlackBerry smartphone should be between –40 and –100 dBms.

To check the signal strength of a BlackBerry smartphone, complete the following steps:

1. On the Home screen, click Options.
2. Click Status
3. Check the Signal value. The value should be between –40 and –100.

Note: You can press and hold the Alt key, and then type 'nmll' to change the signal indicator bars to the numerical value. Repeat this step to again display the signal strength bars.

If the signal strength is good where you are now check if the signal strength was low when the problem occurs. Areas where signal strength weakens and causes the signal to become blocked by tall buildings, terrain, landscape, and physical distance. In these situations moving to an open area might help improve the voice quality.

Perform a Hard Reset

A hard reset is similar to restarting a computer that has stopped responding. A hard reset closes all running BlackBerry applications, restarts the BlackBerry smartphone operating system, and restarts the hardware components of the BlackBerry smartphone, including the wireless transceiver.

Note: a hard reset will not delete any settings or data on the BlackBerry smartphone.

To perform a hard reset, complete the following steps:

1. Turn the BlackBerry smartphone off.
2. Remove the battery.
3. Re-insert the battery.
4. Wait for the BlackBerry smartphone to turn on.

Note: If the issue returns after performing a hard reset, then contact technical support for further investigation.

Update the BlackBerry Device Software

You can download the latest version of Blackberry Device Software from www.blackberry.com/update. Follow the instructions on the screen to download the latest version currently available from your wireless service provider.

If the problem persists, follow your wireless service provider's procedures to service or return the BlackBerry smartphone.

All trademarks and registered trademarks are property of their respective owners. This site is not endorsed or recommended by any company or organisation mentioned within.

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Finding yourself in a situation where your headphone jack is not working? Problems with the headphone jack on smartphones aren’t as uncommon as you may think. It happens to a lot of users and can be extremely frustrating, especially for those who regularly listen to music, and so on.

Read more: Best Bluetooth headsets

This post will guide you through five fixes that will, hopefully, solve the problem you are experiencing. Without any further delay, let’s get started.

1. Make sure your headphones aren’t broken

The first step when you find your headphone jack is not working is an obvious one. It’s quite possible that there’s actually nothing wrong with the headphone jack and that the headphones are the problem. You can check this out quickly just by plugging them into another device. This doesn’t necessarily have to be a smartphone. A laptop, TV, or any other device that has the 3.5 mm jack onboard will do.

Read more: How to fix a water damaged phone

If you can’t hear any audio when using your headphones with a different device, you’ve found the source of the problem. Just replace your headphones and you’re good to go. If they’re working fine with a different device, something else is to blame. Time to try out one of the other fixes listed below.

We also recommend plugging a different pair of headphones into your smartphone before moving forward. Although it’s rare, there’s still a chance that your original pair isn’t compatible with your smartphone, even if they work with other devices.

2. Check to see if the smartphone is connected to a different device via Bluetooth

If your smartphone is paired with wireless headphones, a speaker, or any other device via Bluetooth, it’s possible that the headphone jack is disabled. Normally, when you plug in your headphones, the smartphone should recognize them and everything should work as intended regardless of the Bluetooth settings. However, this isn’t necessarily always the case.

It’s a quick and easy fix, as all you have to do is open up the settings menu on your device, find the Bluetooth option, and check to see if it’s on. In that case, the smartphone is likely paired with one of the other devices you have in your house. If that’s the problem, just turn it off, plug in your headphones, and see if that solves it. If they still don’t work, you should move on to the next solution on this list.

3. Clean the headphone jack

As you can imagine, a lot of dust, as well as lint, can make its way into the headphone jack over time. This just might be the cause of the problem, as the dirt can actually block the connection between the headphones and the jack.

The first thing you should do if your headphone jack is not working is simply take a look into the jack to see just how dirty it really is. A flashlight might come in handy for this. The next step is to try and clean it and hope that that solves the issue. There are a lot of different ways to do this, some of which work better than others. One option is simply to blow into the headphone jack, which should take care of at least some of the dust and lint that’s found inside. You can also use a can of compressed air if you have one nearby.

A great option is to use a cotton swab. Push it into the jack and swirl it around a little bit to get the dust and lint out. Be very careful when you do this, as the last thing you want to do is cause any more damage to the device. You can also damp the cotton swab with rubbing alcohol, but just make sure you don’t use too much of it.

After you’re done, look into the headphone jack again to see just how much dust and lint you were able to get out. If things look better, plug in your headphones to check if everything works as it should now.

4. Check audio settings and restart the device

There’s also a chance the problem isn’t with the jack or the headphones you’re using but has to do with the audio settings of the device. If this is the case, you’ll be able to sort it out in no time. Just open up the audio settings on your device and check the volume level as well as any other settings that might mute the sound.

Read more: How to backup your Android phone

Headphone Jack Not Working Xp

Normally, there aren’t a lot of settings like these on a smartphone, so you should find the problem more or less right away. If there is one, that is.

If everything seems to be in order, but your headphone jack is not working, there’s another simple fix you can try which is restarting your device. This can sometimes solve loads of different smartphone-related problems and takes less than a minute to do. Just press and hold the power button, select the restart option, wait for the device to turn back on again, and then check to see if the problem still persists.

5. Time to call the repairman

Blackberry Headphone Jack Not Working Glasses

If none of the fixes listed above work, it means that the problem isn’t quite as minor as hoped. If your device is still under warranty, the best thing to do is simply contact the retailer or manufacturer. Explain the problem to the company, and send it in for repair or replacement. This can take quite some time in some cases, but at least it’s free.

In case the warranty has expired you do have phone insurance. Just make a claim with your provider.

Headphone Jack Not Working On Laptop

The third solution is definitely the worst one. You may have to get the device repaired by the manufacturer or someone else who knows what he or she is doing. You’ll have to open up your wallet and pay up to get it fixed, but at least you’ll be able to use the headphone jack again. Otherwise, you could just opt for a pair of wireless Bluetooth headphones, which will also solve the problem. Well, sort of.

These are some of the fixes that we hope will help you take care of a faulty headphone jack on your smartphone. If you think we have missed any, do let us know in the comments. Also feel free to share which of the solutions listed above — if any — worked best for you.

Blackberry Headphone Jack Not Working Amazon

Read next:The best phones with a headphone jack